Herman is the newly-hired director of HR for a department store.Herman’s major objective is to improve sales staff productivity.After careful observation,Herman has discovered that staffing levels in each department are maintained at the bare minimum in order to save labor costs.The store’s competitive strategy is reflected in the motto “Quality Customer Service: Each Time,Every Time.” Herman concludes that

the job description of sales staff must be redesigned so that the staff can perform both sales and customer service activities. the organization should be restructured so that sales staff do not have to report to a sales manager. the HR activities of the store are not aligned to contribute to organizational effectiveness. the company should consider hiring contractors to increase the number of sales staff in each department.