In order to add value to the human capital of the organization, October 5, 2022 by 8i9x6 HR must have good metrics about the HR side of the business. HR managers must be focused on reducing the total cost of labor. the HR function must form the interface between the external environment of the organization and its internal environment. HR policies and practices should result in the workforce with the minimum quantity and maximum quality needed to achieve productivity goals. See Answer HR must have good metrics about the HR side of the business.